The EMC has created the EMChelp@indiana.edu email address specifically for instrumentation help. All messages sent to this address are immediately forwarded to the EMC staff. Our goal is that a user should receive some sort of response within 10-20 minutes during regular working hours, and within an hour or two during the evenings, weekends and holidays.
Responses during regular working hours will range from a staff member going to the microscope where help is needed to emailed instructions for dealing with a known issue to acknowledgement that the staff has received the message and will deal with the issue as soon as possible. During evenings, weekends and holidays, it is much less likely that a staff member can assist in person. Emailed assistiance will be provided when possible, and the staff will resolve all issues as quickly as possible. Please be aware that some things will not be addressed until regular working hours.