Use the acordion to find solutions to issues involving use of the Thermo-Fisher Talos Arctica and software on it. If you have questions about these suggestions, please contact David Morgan.
Issues Using the Arctica
When the chiller associated with the Arctica is interrupted by something like a power hiccup, the flow of chilled water into the instrument is stopped and certain components immediately begin to heat up.
Since the Gatan K3 camera is not fully integrated into the Arctica, several things can prevent a user from obtaining images from it.
In order for serialEM to communicate with the Arctica, a program called XXX must be running on the Arctica PC. This program should be open when using serialEM and is generally left running at all times. There should be a magenta icon in the bar across the bottom of the primary Arctica monitor (see image below), and there is a link to this program in the upper right corner of the righthand monitor. If the program is not running, double-click this icon and then collapse the window that pops up.
